Caravan Fix

registered caravan fix logo 1.3.2018
Customer Support Officer
Caravan Fix

Caravan Fix is partnered with all major insurers and manufacturers, providing after sales support through to ongoing servicing, warranty and repair. We have an established footprint with 6 repair locations across Victoria, New South Wales and Queensland. Our team is comprised of people passionate about caravan’s and camping and the local communities we service.  Find out more about us

We are seeking a seasoned customer service professional to ensure the smooth running of our newly established repair facility. In our fast paced and inclusive environment, you will provide and promote a strong service culture, responding effectively to customers and supporting the service and repair team.

Operating in alignment with our core values, the ideal candidate will have excellent organisational and interpersonal skills, capability to work autonomously with support from a wider national team and the desire and drive to support the growth of this new site.

  • Provide timely customer contact and effective follow through communications
  • Book repairs and assist with schedule management
  • Actively participate in production meetings
  • Liaise with centralised key functions, suppliers and assessors
  • Timely and accurate data entry and maintenance of records
  • General reception and office management duties
  • Minimum 5 years’ experience in a fast paced, service-oriented environment. Insurance / caravan and/or motor vehicle industry experience highly desirable.
  • Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders
  • Experience with Microsoft 365, software packages and cloud-based databases
  • Experience with claims management databases (I-Body advantageous).
  • Monday to Friday
  • Based in Gracemere
  • Off street parking
  • Excellent culture and growth opportunities

Caravan Fix recognises our success is a credit to our talented people and strives to create a superior work environment offering professional development and progression opportunities. Please tell us how your skills and experience meet the selection criteria in a brief cover letter and submit your application including a CV by clicking the ‘Apply’ button below.

Job Summary
  • Published on: May 19, 2020
  • Employment Status: full-time
  • Experience: Customer Support, Claims Management, Administration
  • Job Location:
  • Application Deadline: 19/08/2020

About The Company

Company Name: Caravan Fix



Company Profile:


Our point of difference is our in-house, end to end service. This means we do not subcontract out parts of the repair process such as panel and paint and fibreglass – we do it all in house. As a result we can achieve a faster turnaround and have control over the standard of quality of the repair process.

State-of-the-art, custom designed facilities with specialised spray booths, water ingress testers and mechanical bays.

Highly experienced team of varied trade qualified technicians offering caravan repair, spray painting, paintless dent repair, electrical and solar, air conditioning and refrigeration and gas servicing.

Quality Assurance Program facilitating efficient, high quality service.

Transport Fleet providing caravan transport and valet services across the South East Coast of Australia.

Our locations


20190628 125851

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